I purchased a vehicle from them in March 06. This vehicle was used and did not have but one key for it, but I was promised that they would get me the other key, which they never did and I talked to my salesman who acted as if he never promised this (I should have gotten it in writing) so I still do not have a key for my husband to this day. This vehicle was also missing a tire jack which I did not know until a few weeks after I had it. Recently I refinanced this vehicle for a cheaper interest rate. The existing loan was paid in full by the new lender. I had taken out gap insurance and the extended warranty on the original loan. I also took out gap insurance on the new loan. I was told to go to the dealership and cancel the old gap insurance plan and the extended warranty if I no longer wanted to keep it and I would get a refund on both since they had been paid in full. Because if I did not cancel it I would be paying twice for gap insurance since the original was paid in full and the new lender added it on when I refinanced. I am no math genious and I can figure this one out. I went and filled out all the paperwork to process the cancellation and had no problems. I called three weeks later to inquire if my paperwork had been processed because I still had no check, and the original finance manager that took care of this process no longer worked there. I talked to another finance manager who was very rude, not helpful and gave me grief about canceling my extended warranty after such a short time. I really did not fell comfortable about the decision to get the extended warranty to begin with, but I was kind of bullied into it, the way car salesman tend to do. I did not want to be harassed about my decision to cancel it but I was. He also informed me that I would not be getting anything for the gap insurance because I had not paid much on it. He is obviously not intelligent enough to figure out that a full refund is due because it is paid in full. I will never again buy a car from this dealership after the way we have been treated.