I made an online booking with Wonderland hotels on 24 May 2010. I cancelled the reservation the following day on 25 May 2010 and was waiting for my refund. They confirmed my cancellation and refund immediately and said they would refund within 7 days. When I contacted them about a month later they said that they had some difficulties with their system but would refund soon. I contact them every couple of months and then in September they said that they were in liquidation but would refund me in 2011. I contacted them on 18 January 2011 to ask when they would refund me they said that I should contact Visa and get my money from them. THEY ARE CONTINUING TO TRADE.
I informed VISA who have told me that I have complained outside of the period to them. However, had Wonderland hotels been upfront from the beginning then I would have made it within the time frame.
They have taken my money and are continuing to take money from others.