While I am incapable of seeing or understanding how poor customer service is a benefit to any business, or positively contribute to their bottom-line, here are some ways how NOT to treat a customer at the Woodbridge Hyundai Finance Department:

1. Call your potential customers by a different name shown on their paperwork; even after they repeatedly correct you.

2. Continue to argue the merits of having them pay a higher interest rate, when they only question asked is if you can beat their financial institution's current interest rate or not.

3. Ask as paperwork is being signed if the primary buyer should be switch

Some folks in the auto sales industry are given a reputation they do not deserve. Other times - they go out of their way to earn it!