I purchased a gift card online from World Market on 12-10-06 to give a s a Christmas Gift. A physical card was mailed but on 12-21, I realized I had not received it. I tracked the package on FED EX and it had been delivered to the Fed Ex facility near my house on 12-13 but never had gone any further. I called Fed Ex and they were tracking it but suggested I call World Market (WM). I call WM on 12-22 and we decided to cancel the first card (de-value it) and re-issue a new card. I asked if there would be a new order number and was told no. The customer service rep told me I would not get it before Christmas and I told her that was fine.

On 1-2-07 I received a very battered envelope with a World Market card in it. I called WM to verify that this was the new card and not the old on that had been de-valued. I gave the rep the order number (she did not want the actual gift card number) and after several minutes of being on hold, I was told that the one that I had received was the new card and it had $50 on it. I thanked her and hung up.

I started thinking that she had only asked for the order number and there was no way that she would know which one had been delivered -- the old one or the new one -- with just that information since they had the same order number. I called back and got a different rep who then informed me that a new one had NEVER been re-issued because “they don’t do that.” The one I had received was the old one -- now devalued. She told me they had canceled the old one and it was up to me to re-order. She said that they had credited my credit card on 1-2-07.

It is 1-8-07 and I STILL do not see a credit on my card (it was de-valued on 12-21-06).