I purchased a Snuggie from Onlinedepartmentstore.com. After reading these complaints, I see the company was formerly called Worldwide Department Store. No wonder they changed their name. As the other posters here, I have not rec'd my item, and my credit card was charged. I have sent them about 5 emails, they sent me a notice that my item was shipped. However, this notice was just a response saying they had submitted a request for a tracking #, however, the item has never been shipped! There isn't a # to reach this company by phone...I tried the # listed for Worldwide Dept Store...it is disconnected. Further actions will be taken next week if I have not rec'd my item...DO NOT ORDER FROM THIS COMPANY!!!