I purchased a motor scooter from this company on Dec. 5th 2007. I was informed that I would be sent my mSO to my address as Fla., the state where I will register this unit requires a different one than they had, I have still not received this piece of paper work which will let me reg. this unit. I have a bill of sale and thats it. This scooter is of no use as it cannot be ridden till I get my paper work. I have called 7 times and sent so many emails that have gotten no response. This company does not care at all, they got my money and thats it for me, now I have a unit I cannot sell or register. The unit also had broken parts on it that were also supposed top be sent to me and of course, no parts. It also has had a charging problem that I have fixed once and now another part has broken. Just more fun than I can explain. In my mind this company is a complete rip off. Very very sad to say but thats the way it is as of right now.