i ordered NEW pink razr v3 phone and they sent me REFURBISHED phone instead! it's not even a good refurbished phone since it was obviously painted over with pink color that doesn't even match back cover. even on invoice, it doesn't mention anything about it being refurbished. when i try to return them, they sent me email saying "we do not process refund/return requests via email." and they had me calling non toll free number. when i try to call their number, they don't even answer and give me the run around. avoid them like a plague. they are scam artist!