I ordered some wedding favors from this company because they had the cheapest shipping rates. It took four weeks to get my order. I received an email three days before receiving my order stating that the owner was sick so he was behind in shipping. I was not satisfied with the favors I received. They looked cheap and I decided I could do without. I tried calling the 1-800 number listed on the website to get a return number and the address to which I would need to ship the favors. There was a recording telling customers to email the company and they would respond within three business days. Here it is three months later and I have yet to receive a response to any of my THREE emails! I find it appalling to offer a "satisfaction guarantee" on the website and then to treat customers in this manner. It's unforgivable. Brides, PLEASE, stay away from this company. All they do is added much more unneeded stress to your planning!!