My friend in USA sent me (I am in Singapore) a floral arrangement for my birthday through www.singaporeflowershop.com, order no: WS-45092010. He had used this site before. However, this year, 2009 the floral arrangement was never delivered to my address, but dumped at a trash can 2 apartments away. Unfortunately, the deliver order had been removed and only a card with my name and birthday wishes on it was on the floral arrangment.
Both of us sent email to www.singaporeflowershop.com, but they never responded. If they were committed and sincere, they should have sent a replacement floral arrangement as the one I saw in the trash can was damaged.
So much for their guaranteed delivery statement.

Thank you!
Diane