X-Treme Scooters on line. I ordered a scooter from The Go Store, which in turn has them shipped from X-treme Scooters. When we received the Scooter, it was damaged, pieces fell out of the box, hardware was missing and there was no instruction manual. We contacted them immediately and after several days finally heard back. They said they would be sending us replacement parts but they were on back order. These were the problems: 1) Fender is cracked
2) Plate over speedometer is cracked.
3) Speedometer does not work
4) Electric start does not work.
5) Back lights do not work
6) Spring fell out of box, no idea where it goes.
7) Lights on the dash board don't work.
8) No instruction manual.
9) Tool kit was ripped when the we took it out of the box.
10) No shocks absorber on the seat.
11) Missing all nuts, bolts and pins for the trunk. How can this company get away with sending damaged goods? From your website it appears we are not the only ones to experience this. It looked like someone just threw everything in the box (not packaged) and shipped it. The box was damaged but sealed so I don't believe that anyone at Fed ex opened the box, took parts out for the trunk and resealed it. I "opened a ticket" with them and at this point the remaining issues are Cracked fender
Cracked speedometer cover---area that surrounds this is cracked as well.
Back lights do not work, lights on the dash board do not work, speedometer does not work.
Ripped tool kit.
All nuts and bolts and pins still missing so we can't attach the trunk No shock absorber on the seat (I'm told this is no longer a feature and they are correcting their web site). It was a feature when I ordered the scooter. They are saying the replacement parts will fix everything but I have a hard time believing this.
In addition, there is no phone number to reach these folks at. The faxed manual they sent me shows where the phone number has been whited out. Again, how do these people get away with this?

Here's another big, fat sucker! I paid $399 of hard earned cash for my screw-job from The Scooter Guru!!

Out of the box I should have known better. After installing the handle bars and filling the tank up with gas I was ready for my first ride. After jumping aboard and rolling on the throttle... The rpm's went up as I slowly rolled to a stop! No air in the tires!! Startup said nothing about checking the air pressure. Needless to say, the rim spun within the tire severing the inner tube stem where it protrudes from the wheel. The tube was now trash. I spent about an hour or so removing the wheel, sprocket, rotor when the pig metal tools stripped. I bought new tools. Contacted the Guru and the new tubes are of course, on backorder and should be in in 2 weeks. It's been 3 weeks so I bought a new tube at Lowes. Installed it (what a be-atch!) and made my first test ride. Seemed pretty peppy, but the brakes were not adjusted correctly, if at all! I adjusted or tightened more nuts and bolts on that thing than I have fingers and toes!!

The seat, nice feature, well... if you like to be dumped off the back of the scooter! You can tighten and retighten all you want. The metal simply stretches and lacks the notches required to achieve a non slip union. I replaced the seat with a Bell and it was fine.

Now on to the gas tank. The bolts will vibrate loose after only an hour or two of riding. I found the rear bolt magnetically attached to the starter motor. I had to replace them both along with the spacer sleeves also using LockTite on the threads. First go 'round didn't hold, added more LockTite (crossed fingers and toes).

While on my second tank of gas, oh yeah, the claim to +20 miles per tank must be for a 50 lb Chinese kid (who probably assembled this scooter) on a 20 mile downhill slope. This engine does like the gas! I weigh 210 and I think I got about 7-10 miles on the first tank. I'm not sure of the capacity of the tank, but let's say it's about a quart (1/4 of a gallon). This would mean the an average 28-40 mpg. That sucks considering the vehicle only weighs 50 pounds!!! Equate that efficiency to a small car weighing 3000 lbs and that is 0.017 mpg or better represented as 58 gpm (yes - that unit of measure is "gallons per mile"!). Check my math!!

How 'bout that "dual front shock suspension system". Nice eh!? Completely false! There is no shocks, simply a flexible plastic part that resembles a dust boot on a real shock. The forks are static (fixed). The only suspension you get is in the flex of the tires. That's it!

Which bring me to the claim "The XG-550 cannot be broken". All that stress goes directly to the frame and it can be broken. All you need to do is ride it, just normal everyday riding, on streets and sidewalks. I'm only on the second tank of gas here folks! I'm 6'-0" and weigh 210 lbs. The specs reflect that a rider of my size should be no problem. Well, I noticed a new bounce in the ride. The welds at the back where the frame meets the deck broke. The Guru said he would put a claim in and I should here something in two weeks on whether they would replace the unit or replace the frame. I'm pretty sure of what the verdict will be.

So here's some really good advice. I consider myself mechanically inclined. I can fix just about anything. Unless you intend on spending a lot of time and money installing parts and correcting design flaws for the life of this scooter, RUN! Run as fast as the wind, the other way! This unit is made of only the best, malleable "pig" metal that China has to offer! Perhaps this is where they are disposing all their excess "LEAD"...

I sent for 505 model gas scooter, electric starter has never worked, pull starter broke, sent for new one, cost 22 dollars, they sent wrong size, would not make refund for this error they made. I will not pay 22 dollars for another one, so scooter sits in garage, also I have x-treme 360 electric scooter, they sent new tube, cost 16 dollars, walmart has it for 4 bucks, will not give me refund, they are rip off artists.