This all originated from a trial for Acai. In order to participate, you pay the postage of $3.97. However, when you try to cancel the subscription, they will not allow you to. My credit card was charged $220.00. I called XM and spoke with Leticia. She advised that I did not cancel the trial in time, therefore I was bound by their terms and conditions. This was in February, 2009. On 3/11/2009, I received an email stating I would be getting another batch of pills. I called and it was confirmed that my accounts were indeed canceled and this was just a "glitch" in the system. On 3/27/09, my American Express was charged for this "glitch". On 4/1/09, I called again and spoke with Brandy who, again, said a "glitch", in their system had occurred and I had in fact canceled my accounts in February with Leticia. Three days ago, I received my pills. It is now 4/11/09, and I have not received my credit on my American Express. I have just called AE and have opened up a dispute. Once this company gets your credit card information, they will not let go. WARNING. DO NOT DEAL WITH THIS COMPANY. THEY ARE SCAMMERS AND LIARS.