I'm in the UK and tried to buy a certificate for a friend moving to the US. At the end of the process I was charged $5 for land delivery of the certificate to a US address, despite the fact I do not have a US address for it to be delivered to. I sent them an email asking to have the $5 refunded to my credit card and suggesting that they change their forms so that other overseas customers are not put off. I got a rude reply back saying it would be sent to my UK address so I replied and said I don't need land delivery, and I would like my $5 back. They then sent me a rude email and cancelled the order altogether. Clearly they have no respect for customers and I only wish I'd searched this site first as clearly they don't care about how they treat customers.