I am a Yahoo customer in Rolling Meadows, IL. I also teach music, so when I was trying to find a DSL co., Yahoo's promise to provide unlimited free downloads of music for a year was the proverbial "too good to be true". What they didn't bother to tell me (and I had already told them I had a Mac), was that it's not compatible with a Mac. I have found it impossible to get ANY feedback regarding this problem - either in terms of reduced rates or an itunes gift card - SOMETHING. Instead, I have not even been able to speak to someone, email (their customer service window only allows for specific complaints), or even get an address to mail my complaint to. WOULD NOT RECOMMEND THEM. The service has been ok, but they do NOT come through on their promos.