Recently purchased a YSL clutch worth $475. I purchased the clutch around the 3/11/11 and now its the 3/17/11, don't have the clutch. Concerned and worried, I chatted with one of their customer assistant, and she told me that their was something going on with the processing. Sounds like they did not even thought of shipping my YSL clutch. No email or anything to give me a hint that the item is delayed is a BAD CUSTOMER SERVICE. I would not wan't to do business with Nieman again. This is actually my second time of experiencing bad customer service from Neiman Marcus, yet I had to try them one more time. Just prove me right that the name Neiman Marcus does not stand in their product of service. awful service! so take your money somewhere else, where you get a better service for your money...