Deceptive Business practice, they do NOT do what they promise you. Their Customer Service department only tells you what they WILL do. If you have an issue that is your problem, they are NOT willing to work with you to correct the problem. The "Manager" of Customer Service will make the problem YOUR problem. This is not acceptable from a client point of view. The sales department was honest and up-front, but that does not translate over to customer service. It would seem the two departments do not work together at all. Think before you switch.