I purchased in-ear headphones on 2/4/2010 from Zoom Systems "Best Buy" kiosk at Palm Beach International - items did not fit, way too big for ears. I contacted the company on 2/6/2010; they stated that this did not fit their return policy, and that I'm stuck with them. I explained that the defect was that they don't fit in any ear, in my entire family. They stated a supervisor would call me on 2/8/2010. No one called. I contacted the manufacturer who stated that I should contact the Attorney General.
This company is using the Best Buy brand to sell its products. My wife and I entered a Best Buy in Long Island, NY to seek assistance with this - we were told by the rather nasty saleswoman that she never heard of a Best Buy Express kiosk, and that Best Buy doesn't sell this product, that's when we went to the back and brought up a pair of the ear-headphones. I am look for guidance with this - we cannot use the ear buds at all - I would even take a credit from Best Buy. However, Best Buy must look at the operations of Zoom Systems, their BBB rating is an "F" - and again they are under the implied auspices of Best Buy.