This was deliberate fraud on the part of the seller Martin Fike who was paid $162.99 Transaction number 1787197 on August 25th, 2010 and my claim Number is 12862. I have made attemps in contactactin him to return item and request refund to no avail. My e-mail is doctord10@ live.com and my name is Denise A. Burton. I need assistance in this matter a refund and where to return broken Zune.