I travelled to Port Elizabeth on the 8 Feb 2011, using Flight SA405 and informed that my luggage was misplaced upon arrival and that it will be delivered to my B&B later. Later that day I received my luggage nicely delivered to my B&B, the lock broken off my suitcase and discovered that my running shoes are missing. I am very disappointed that this happened. SAA is not the cheapest service around, and I really deserve better service than this. Why should the customer always be feeling the pain. SAA ignores just ignores this, for them it is appalling business as usual. read full review »