I upgraded my contract and was told the new fee and the last month of the old debit would come off together for my next debit. The old fee of R299 kept coming off after it should have been changed to R199–then when that was rectified Virgin tried to bill me for the amount of the old contract’s phone which HAD ALREADY BEEN PAID OFF(roughly R2600).This was 102009–it has taken Virgin over 6 months to NOT fix the problem.I have received apologies about the mistake and was assured that it would be rectified, but it stayed on my... read full review »