At the end of last month (March 2010) I called customer service and advised that I wanted to downgrade from my current contract to pre-paid. I was told to send an email to [Hidden Email] and that they would then respond within 3 working days. I sent this email on 29 March 2010. 2 weeks later (13 April) I sent a follow-up email to the customer care [Hidden Web Address] Still I received no response. I sent yet another email to customer care last Friday (16 April) and STILL no response from Virgin. I've given them alternate contact... read full review »