I have Asurion cell phone insurance through att. I made my first claim after paying it for four years. I had to fax all sorts of documentation. Two days ago I was told they have it, NOW...two days later they still say they have not. Asurion is a JOKE! Don't waste your money. Put that money up every month to purchase a new phone if something happens to yours. I am persistent, if and when I get a phone out of these jokers, I will cancel the insurance. Definately not worth the extra money every month. read full review »