Wow, this is the second time this has happened. Charter "accidently" adds a modem on my bill (even though I own it) and after I catch it a year later, they say they have to talk to their corporate office to remove it. They make me call back one week later, then they only offer me $20 to settle. They say that is the maximum they can do. Where can we complain about this. They must be ripping off thousands and cheating people of their money. Don't go with Charter or you will be unhappy forever. They are thieves! read full review »