Purchased XPS 17" laptop Dec 2010. Received defected Windows 7 OS system, unable to use other installed software/applications. Attempted to have Dell staff to correct problems to no avail - requested a replacement and denied. Wrote emails, spoke to salesperson, manager, supervisors following protocol to get computer operable, to no avail - Requested a return authorization, not given - no explanation given. 21 day limitation on return has now expired, 30 days has expired since delivery - web site fine print states, "only... read full review »