I PURCHASED MICROSOFT OFFICE STUDENT 2010 THROUGH A WEBSITE I THOUGHT WAS MICROSOFT.COM. APPARENTLY THE COMPANY WAS DIGITAL RIVER, INC. THE CHARGE APPEARED ON MY ACCOUNT AND THE FOLLOWING DAY THERE WAS AN ADDITIONAL UNAUTHORIZED CHARGE FOR AN AMOUNT SLIGHTLY LESS THAN THE FIRST. I LOOKED THE COMPANY UP WITH THE BBB AND WAS ABLE TO OBTAIN THEIR NUMBER. CUSTOMER SERVICE STATED THAT THE FIRST CHARGE WAS ONLY A HOLD ON THE ACCOUNT AND THAT IT WOULD BE CREDITED BACK TO THE ACCOUNT WITHIN 24-48 HOURS AND THAT THE SECOND AMOUNT WAS THE ACTUAL CHARGE... read full review »