This product sounds good, but I followed instructions & used thier """ safety piece" and still ended up w/third degree burn on my face - which now I will walk around scarred - I'm hoping in writing this that no parent will buy this for their teenager when the ask for it - pay the extra hundred & send them to a salon for a keratin straightening ! It's dangerougs and the company will hold absolutely no accountibility whatsoever - when a consumer follows their instructions & uses the safety piece as they recommend than burns should not happen & if they do responobility should fall somewhat on them ! read full review »