Booked a "secret hotel" deal as a 4-star hotel for a two star price. Got the name after booking. Called the hotel to ask about the room. one bed and a pull out couch. Oh and they confirm they are a three star hotel. Oh and savings - about $10/night. I kid you not - one hour and 15 minutes on the phone with their sustomer service! They WILL NOT find a 4-star hotel for me. they put me on hold to do that but they say, "they are all too expensive." Well NO KIDDING! Finally agreed to refund. Such a poor experience. read full review »