I just spoke to Audrey in Auto-Zones Customer Service Dept. & was told that the last notes on my acct were for a replacement of the lower control arm that I never recvd. What kind of service training do their reps get? Because it seems like communication & updating customer accounts is not part of it. The rep I spoke to on 2/16 told me she was entering a request for a refund. Today I get told that that request was never entered, but that an order had been placed for a replacement? Needless to say I have neither my money or my part. Of... read full review »