My husband and 3 kids missed a 6 a.m. flight on American Airlines. When my husband called AA to ask what his options were, he was led to believe that the ONLY option he had was to book a new flight immediately with the call center. The representative told him standby was not a viable option. She did not tell him he could go to the ticket counter for help or book a new trip through another airline or website such as Orbitz. She charged him $4700.00 and put them on the very next flight!! I later found out from several AA supervisors that they... read full review »