I sent my stove in for repairs more then a week ago and after two days I heard nothing from Mastercare. After I phoned them they gave me a quote for the repairs and I accepted the quote. The lady from the call centre said that they will order the parts. I asked how long it is going to take and they said they will find out and call me back. No one phoned me. Two days later I called them again and they said that they have ordered the parts today (2 days after the quote was accepted) I asked them why only ordered today and they said that they... read full review »