We were shopping for 2008 Pilot used car. Found one on Cars.com for right price at this dealer. No picture of car and ad did not specify large scratch on door and rear bumper and sold as is. We looked at car, Liked what we saw and made a deal with salesman and one sales manager to fix scratches as part of deal. After we believed the deal was done and we emptied our car, another sales manager came to us and rudely said to us there would be no deal. We have to pat extra $1, 000 to fix the scratch. It does not cost the dealer $1000 to fix scratches. We walked away from the car. We were very upset at the rude behavior of this sales manager. read full review »