I bought a Blackberry Pearl 9100 on 25th October 2010. Last week, I sent a text message and after about 2 hours when I wanted to use the cell again, I noticed that there was a crack right across the screen. I called Rogers today and requested that either, as a good will gesture of my being their customer for 11 years (4 cell phones/home phone/internet/cable) and using all their services, they would replace the BB or I was willing to pay the promotional upgrade fee which is on their website. Rogers customer relations manager was not ready to... read full review »