I was in shock today when dealing with the reps from Surewest.com, first of all I had a bill in my hand that said due date of 3-2-2011 and decided to pay most of it today, made the payment online and then within hours my cable was turned off. I called and asked why in Earth they had shut my cable off when it wasn't due until the second of March and they sounded surprised too, then was told I would be charged a restoration fee because even though I made my payment today it may take 48 hours to process so I am being penalized because their... read full review »