Not only was I assured my promotional rate could be extended in my initial service activation conversation, but there was follow up call months later confirming this ability. When I called to extend my promotional rate, there was complete denial this option ever existed. Upgrades were needed. Furthermore, they deceitfully tried to drop off a rental box for the television without explaining the additional cost. Even the tech who was to drop off the box was upset at being continually cast as the culprit for scamming people. They may not need me, but I sure believe those responsible will receive their due. read full review »