I just went through over a month's runaround with these, "The rules, are the rules!", so-called customer service reps. I'm disabled, on SSDI, and it's hard for me to type, but let it suffice to say that, whenever I fly on another airline, I'll be sending a copy of my ticket to whomever it is that runs this miserable excuse for a company, with the name, "Richard Villa", attached, the "supervisor" who, when I asked, "Who runs this company?", replied, "I do". I'd be surprised if AA is in business a year from now. read full review »