Here's a short story. I booked a flight with my Air Miles (cost 12, 500 Air Miles, $109+tax) The same day, I had to call customer service to cancel my flight. When talking to the customer representative I asked: - if I could get by Air Miles back - if I would be charged to cancel my flight The customer representative answered: - YES, I would get my fidelity points back - NO, I would NOT be charged a fee I would like to make this point really clear: - I DID ASKED the customer representative if I would get... read full review »