I am not sure why Air India always provides the worst customer service to its clients. I think all of us should boycott Air India. that is the only way AI will learn its lessons on customer service!! I bought an Air India 'open' ticket to the US and paid extra for the ticket. Now, I want to reserve a return ticket to India, Air India is not able to help me with my reservation. I have called three times and each time a person comes on line (the first time, the customer service rep hung up on me). The second time, he asked me... read full review »