My partner and I purchased a matress which was deliver on the 26th January. We have had it six weeks and the one side has collapsed. I suffer from a very bad back under under a physiotherapist. I have now been told to take a phote and send it through via e-mail and they will assess the situation. Unfortunately I am not sure how long this process is going to take and in the meantime we are sleeping on a slope as the mattress is leaning to one side. The operator I spoke to, Katie Pilkington was very rude on the phone - as I am the... read full review »