This company use to be pretty good. They are based in the Phillipines so unlike tech support companies based in India they are easy to understand and go about thier business in a more congenial way and are far less rote than thier Indian counterparts. They are also much, much more expensive. The hold time is long somtimes more than 30 minutes before someone picks up. They play this Philipino folk music while on hold and a message comes on every 30 seconds (I timed it) saying "Your Call Is Important To Us". Some of the techs are... read full review »