I am so upset right now! I have the Samsung Vibrant and it keeps malfunctioning on me and I've had to do a factory reset on it twice! I went into the store (number 8103) to get help from a representative and in the process of removing the back of my phone he damaged my case. After resetting my phone (without even inforrming me that he was going to do so--I lost everything on my phone! When we started he told my I was qualified to exchange the phone for refurbished one, but instead he suddenly changed his mind and did a factory reset! He... read full review »