I have placed several orders with them, all but the last were fine. I bought a double stroller. Credit card was charged, despite Totsy not shipping my order. I received 2 different e-mails that the stroller was in the warehouse, but someone had to go physically make sure it was there. Then, when I finally (10 weeks after placing my order) received a refund, they didn't refund the shipping cost. I will NEVER use this site again. A complete and total sham!!! DO NOT trust ordering from this site. I will be reporting to BBB and listing terrible reviews on any and every site I can find. Worst on-line buying experience EVER!! read full review »