USER REVIEWS (moie)

41 reviews

eDreams

Wendy Pelech April 2, 2011

I am having nothing but major problems with this company. As per my previous post things have now gotten even worse. I am unable to speak with anyone. They will only correspond via email and I am being sent emails by several different, un-educated, and ill-informed staff members - none of which are wililng to give me their names. Each email has a different story. When you try to contact customer service dept they send you the same story as always "please call us on these number" I cannot get through to these people that the phone... read full review »

Filled under: Travel Location: Germany

41 reviews

eDreams

Wendy Pelech March 26, 2011

I purchased airline tickets from London to Venice return with Brtish Airways for this Oct using Edreams. Due to unfortunate illness we have had to cancel holiday plans. When I went to cancel the flight tickets Edreams told me that I had purchased non-refundable tickets. I asked for a credit towards another flight at a later time they told me I couldn't do that. I contacted BA directly and was told that no I could n't get a refund but I could make changes (cost 60 GBP per passenger) I conveyed this to Edreams and they said oh, yes I... read full review »

Filled under: Travel Location: Germany