A YEAR AGO MY FIANCE AND I SWITCHED TO TMOBILE..AT THE TIME THINKING IT WAS A GOOD IDEA! WE SEARCHED ONLINE FOR PHONES WE WANTED AND PLAN WE NEEDED AND THEN CALLED AND ORDERED OUR SERVICE OVER THE PHONE. REP WAS EXTREMLY NICE AND SEEMED TO KNOW WHAT SHE WAS DOING. WE REQUESTED AND PAID FOR EXPEDITED DELIVERY...OVERNIGHT...4 DAYS LATER..NO PHONES. WE CALLED AND SPOKE TO SUPERVISOR WHICH INFORMED US REP NEVER CHECKED OVERNIGHT DELIVERY BUT FOR SOME REASON WE WERE IN FACT CHARGED FOR IT. SHE DID CREDIT MY CC BACK THE FEE. 2 DAYS LATER WE RECEIVED... read full review »