I got bad experience through change airport customer information and services. I waited for check-in since 6pm on 27-03-2011 based on information board stated the counter no 6 for air india flight AI359 to Chennai, but the check in process was going on counter no2 which caused the delay for 1 and ½ hrs because of their false notification. There was no proper response when I notified this problem and how I and other passenger got suffered, No wonder why changi airport lost their award last year 2010. Regards Selvakumar [email protected] read full review »