The first time I needed to utilize this insurance company I had broken my phone. The customer service was terrible. The agent was curt and rude. They do not send phones on Saturday so I had to wait until Monday to receive the phone (not too much of a problem for me). However, the phone arrived without being activated as I had requested so I had to go to the phone store and they had trouble activating the phone! It was missing a serial number that is usually on the back of the phone! I was there for 2hours. 4 months later and the phone crashed... read full review »