I took a family heirloom diamond ring in to have it put into a new setting. I brought a witness with me, and took the time to show the sales agent under the microscope where a microscopic chip was located in between two prongs. I did this to show that I knew what my ring looked like, as I know that some times jewelers switch diamonds out. This was an $8, 000 heirloom diamond. I had the agent write down on a diagram where the chip was, as well as to write out "in between prongs" to avoid problems if they damaged the ring. She... read full review »