Hi, the same thing happened to me, they charged my bank account $72.21 without my authorization. I did get thru to the number and the man was very rude, i called back and the girl helping me was very nice. You need to send the cd back to this address 405 East 12450 South, Suite I, Draper Utah 84020 Make sure to put Suite I and not Suite G as they said that was a misprint and they are changing it, as I noticed it also and called to reconfirm the correct address. Also put the Return Goods Authorization number that the person should give you... read full review »