I have just submitted a complaint and claim to Emirates Customer Affairs in Dubai. A changed return flight was not recorded by a member of Emirates staff at Colombo airport, and resulting chaos and confusion led to a miserable, inconvenient and exhausting journey. I am a retired lone female traveller and Emirates ground staff were either useless, or formal to the point of rudeness. Cabin staff had to pick up the peieces and did so very well. We'll see what response I get - will keep this site uptodate... Annie read full review »