I have been IBSN customer(I18109) for last 5 years. I had mixed feelings. Earlier, when IBSN was in its initial stage they offered good service and was very prompt in provide service and filing returns. I had bad experience during 2009 filing. IBSN team never replied to my queries on their website. I could not get them on phone as well. I had to penalty $1900+ and tried contacting IBSN through emails and phone but failed. Finally, I ended up paying penalty as IRS was sending multiple letters. I requested IBSN, to file my taxes diligently. Thi... read full review »