I went to Zales in Glenwood Springs, co for a Diamond cleaning I asked the girl to please check prongs before cleaning. She came back out with my Diamond in her hand. Well, she says you had 2 loose prongs and the diamond fell out during the brushing. She went to the counter and came back with a price of $150.00 the price to replace 6 prongs because now of course I have to replace all 6. This is a $1800.00 Diamond not including the setting bought 17 years ago. Its flawless... I have done business In Denver never up here on the western slope now... read full review »