Online customers have no option to make a reservation online. If you hit “Submit” all you will be doing is purchasing the ticket, not making a reservation. Be aware of the unscrupulous fees, $200 USD and up if want to move dates in some of the tickets. read full review »

Avianca leadership is short-term minded. Wouldn’t be surprised if Avianca doesn’t survive the new era where power is shifting to customers, and companies that don’t have what it takes to care for their clients will die off. Actions speka louder than words and Avianca is heading in that direction. Good for their competitors like Aires. read full review »

Wanted to make a reservation online from Miami to Bogota on Avianca, their site has no option for reservation (like all airlines have). I hesitantly purchased a ticket. Then, called next morning to change date and Avianca refused to do that without charging me a penalty. All they were talking was about the penalty, forget about my problem and trying to help me. They charged me $200.00, and I had to purchase a second ticket for double the price, no mercy, no courtesy. Their behavior shows that they only care for one thing and that is your... read full review »

Avianca Airlines customer service on the phone has been among the worst experiences I’ve had in a long time. They don’t listen to your problem or concern. The poor workers there are blinded by their unmerciful corporate policies and they will simply don’t care what you have to say. Sad but true. read full review »